100% Satisfaction Guarantee
All products purchased through B/E & A Restoration Parts, Inc., are backed by our 30
day 100% Satisfaction Guarantee. You can return or exchange your purchase within 30 days
after the invoice date if you are dissatisfied for any reason. All authorized return
merchandise must be unused and in original, saleable packaging. No return or exchange
on merchandise that shows signs of having been installed, modified, mounted, scratched,
or defaced will be allowed.
Return Policy - Steps to Follow
1. Complete a form for request of a Return Material Authorization (RMA) Number.
A RMA number must be issued before any returns can be made. The return Authorization Number
does not imply a replacement or refund, but only that we will inspect the merchandise based
on your claim. Items that have been installed are not eligible for return or exchange. All
products must be undamaged to be eligible for return or exchange. All claims for damaged
merchandise must be made with the shipping carrier. We inspect each product before it is
shipped to make sure that there is no damage before it leaves the warehouse. If your product
arrives damaged, please contact us immediately so we can help you file a claim with the
shipping company. Please keep all shipping cartons and all packing materials for carrier
inspection. B/E & A Restoration Parts, Inc., cannot initiate any claims with the carrier.
2. Repackage the Product in the original packaging and clearly mark the RMA number on the
outside of the package. The RMA number must be visible on the shipment.
3. A photocopy of your invoice showing the invoice number must accompany your return along with a
written explanation and a contact telephone number where we may be able to reach you.
4. Ship the package prepaid freight within the 10 calendars days of the RMA number being issued.
Shipping charges that you incur will not be refunded unless the return is due to our error.
5. A refund, exchange, or core return will not be considered until all relevant items, hardware, and
accessories have been refundable.
6. A 20% restocking fee will be assessed on any authorized returns.
LIMITED (30-Day) WARRANTY
All B/E & A Restoration Parts, Inc. products are warranted, to the extent of the purchase price,
to be free from defects in materials and workmanship (“the Warranty”) for a period of 30 days
(thirty-days) from the original date of purchase. Products found to be defective under this
Warranty will be replaced free of charge. This Warranty applies only to the original Purchaser/Consumer.
This limited warranty is in lieu of all other warranties, express or implied, and the
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
Because B/E & A Restoration Parts, Inc. products may be subject to an infinite variety of
conditions of use, service and installation, B/E & A Restoration Parts, Inc. does not guarantee
their performance beyond the foregoing limited warranty.
Limitations on the Warranty
The following limitations apply to the Warranty:
The Warranty applies only to Products which are defective in material or workmanship.
This Warranty does not cover normal wear and tear. The Warranty does not cover service or labor
charges which are incurred in removing or replacing any Products, the loss or damage to personal
property, or any other incidental or consequential damages incurred as a result of the use or
ownership of the Product. The Warranty does not cover the finish placed on Products by B/E & A
Restoration, Parts, Inc. Accordingly, B/E & A Restoration, Parts, Inc., will not replace, repair or
refinish any Products if the finish on the Product is worn in any manner. The Warranty does not
extend to Products which are damaged or which fail as a result of the Product being abused,
neglected, or misused in any manner, or as a result of any accident, or which are misapplied,
overloaded, improperly installed, or altered in any manner by anyone other than B/E & A Restoration, Parts, Inc.
Replacement of the Product in the manner provided above shall constitute fulfillment of all
liabilities of B/E & A Restoration Parts, Inc. to the Purchaser/Consumer whether based on contract or otherwise.
Obligations of Purchaser/Consumer
To obtain the benefits of the Warranty, the Purchaser/Consumer must follow the procedures outlined in our Return Policy.